Frequently Asked Questions

Everything you need to know about your Romantix shopping experience.

How will my order be packaged?

We prioritize your privacy. All orders are shipped in plain, unmarked boxes or mailers with no mention of 'Romantix' or the contents on the exterior label.

What is your return policy?

Due to the intimate nature of our products, we cannot accept returns on opened items for health and safety reasons. Defective items may be exchanged within 30 days of purchase.

How long does shipping take?

Standard shipping typically takes 3-7 business days. We also offer expedited shipping options at checkout if you need your order sooner.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as secure digital payment options like PayPal.

How do I track my order?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.

Are your products body-safe?

Yes, we curate our collection to include high-quality, body-safe materials such as medical-grade silicone, glass, and stainless steel to ensure your safety and comfort.