Returns & Exchanges
At Romantix, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for most unused and unopened items. Please note that for health and hygiene reasons, certain intimate products are final sale once the original packaging has been opened.
Initiate a Request
Log into your account and navigate to the order history section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Securely pack the items in their original, unopened packaging, ensuring that all tags and manuals are included to qualify for a full refund.
Ship the Items
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location within 7 days of receiving your RMA.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing